Refund policy

Refund & Return Policy.

At Luxin Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 7-Day Return Policy

We offer a 7-day return window from the date you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or normal wear and tear

  • Products returned after 7 days of delivery

  • Clearance or sale items (unless damaged or defective)

  • Hygiene-sensitive items once opened (if applicable)

🔄 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Clear photos/videos of the issue

  • Your order number

We will arrange a replacement or refund after verification.

💰 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

Shipping charges are non-refundable unless the return is due to our error.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service for returns

📩 How to Request a Return

To initiate a return or refund, contact us at:

📧 Email: luxintoday@gmail.com

Please include:

  • Order number

  • Reason for return

  • Photos (if applicable)

📍 UAE Customers

This policy applies to all orders delivered within the UAE.